Returns and exchanges

How do I return?

• Enter your email address or phone number and order number in the fields above and click Start
• Follow the instructions and select the items you want to return
• You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

• They must be in original condition &
• In the original packaging

Return Label

Customer is responsible for return label with tracking number unless:

• The item received different from what customer ordered
• The item arrived damaged

Please, call our customer service at: 617-627-7800 and send us the picture of item you have received to: sales@hilipro.com, in order to qualify for return label sent to you.

Are there any charges for return?

• There are no charges for return
• Original shipping charges are non-refundable
• You are responsible for the charges of the return shipping

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 2-4 working days.